OPD.CARE

Cookies Policy

Last updated: 9 October 2026

This Cookies Policy explains how OPD.Care ("we", "us", or "our") uses cookies and similar technologies when you visit our website or use our software, mobile application, or online services ("Platform"). It explains what these technologies are, why we use them, and your choices regarding their usage.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display settings) over time.

We also use similar technologies such as:

  • Pixels
  • SDKs (Software Development Kits)
  • Local storage
  • Web beacons

2. Why We Use Cookies

We use cookies and similar technologies to:

  • Authenticate users and maintain secure sessions
  • Remember login details and language preferences
  • Analyze website traffic and usage patterns
  • Improve system performance and user experience
  • Send personalized notifications and reminders
  • Enhance security and prevent fraud

3. Types of Cookies We Use

a. Essential Cookies

These are required for the platform to function. They enable basic features like secure login, session management, and data protection.

b. Performance & Analytics Cookies

These help us analyze how users interact with the platform (e.g., pages visited, time spent). We use this to improve our features and usability. These are set only if you consent, and we use anonymized or aggregated data wherever possible.

c. Functional Cookies

These remember your settings and preferences such as language, region, or saved prescriptions to enhance your user experience.

d. Marketing/Communication Cookies

We may use cookies to send relevant health reminders, promotional content, or updates based on your usage. These will never include third-party ads.

Note: We DO NOT serve third-party ads or allow advertising cookies.

4. Your Consent

When you first visit, we ask for your consent before setting any cookie that is not strictly necessary. You can accept all, reject all non-essential cookies, or choose by category. Rejecting is as easy as accepting, and the site works with only essential cookies.

  • Your choice is saved on your device (in a cookie named “opdcare_consent” and local storage) for up to 6 months.
  • You can review or withdraw consent at any time via “Cookie settings” in the footer; withdrawal does not affect earlier lawful processing.
  • We will ask again if the categories of cookies we use change materially.

5. Cookie Retention

Cookies are stored:

  • For the duration of your session (session cookies), or
  • For a fixed time period (persistent cookies), usually up to 6 months

You can manually delete them anytime from your browser.

6. Managing & Disabling Cookies

You can control or delete cookies at your discretion:

  • Adjust browser settings to block or remove cookies
  • Use private/incognito mode for session-only cookies
  • Change your analytics and communication choices at any time using “Cookie settings” in the site footer

Note: Disabling cookies may impact platform functionality such as login, appointment booking, or prescription access.

7. Third-Party Cookies

We may allow limited, secure third-party cookies (e.g., for lab integrations or payment gateways). These parties follow strict data security and do not track your activity across sites.

We do not share your data for advertising purposes with any external network.

8. Data Protection & Privacy

All cookie-based data collected is:

  • Sent over HTTPS on the production site
  • Limited to the cookie choices described above
  • Never sold

Please read our Privacy Policy to understand how your personal data is handled.

9. Updates to This Policy

We may update this policy to reflect legal, technical, or business changes. The latest version will always be available on our website with the effective date.

10. Contact Us

If you have questions about our cookie practices:

Grievance Officer:
Mayur Lohar
Email: grievance@opd.care
Phone: +91 6358 150 818
Address:
410, Nilambar Primo, beside Nilambar Triumph, Gotri–Bansal Road.